Your Financial Protection

How Your Money Is Protected

When you book with a member of Protected Trust Services (PTS), your money is safeguarded through one of the UK’s most secure financial protection systems. Every stage of the process is designed to protect your funds from the moment you make a payment until you return from your trip.

Your Money in Safe Hands

Secure Trust Account

All payments are placed directly into a dedicated PTS trust account, where they remain protected until they are needed to pay for your holiday arrangements.

Funds Kept Separate

Independent trustees oversee the trust account, ensuring your money is held separately from the travel company’s day-to-day business finances and cannot be used for operational expenses.

Full Transparency

PTS monitors trust accounts daily, and members have access to the same information. This provides clear visibility of where your money is held at every stage of your booking.

Controlled Release of Funds

No money can be released without trustee approval. Payments are made only to the suppliers providing your travel services or returned directly to you if a refund is required.

Prompt Refunds

When a refund is approved by the trustees, funds are typically returned quickly, often within hours.

Additional Protection for Flight Packages

If your booking includes flights, you will also benefit from ATOL protection. This provides additional security should an airline cease trading.

Protection Under the Law

PTS members operate in accordance with the Package Travel Regulations, giving you important legal protections, including rights relating to refunds, accurate information, and assistance should anything go wrong before or during your trip.

Why This Matters

Booking a holiday should be an exciting and stress-free experience. Knowing that your money is protected through a secure trust account, monitored daily and overseen by independent trustees, provides valuable peace of mind and complete financial transparency.

How to Verify a PTS Member

All genuine PTS members display their PTS membership number on their website. You can also check the official PTS member directory for added reassurance.

Check our PTS membership details

In Summary

When you book with a PTS member, you can travel with confidence. Your money is held securely in trust and remains protected until your holiday has been completed.

If you have any questions about financial protection or your booking, please do not hesitate to contact us.